I. Delivery Areas
This website currently supports shipping to addresses within the United Kingdom only. Please ensure that the provided delivery address is complete and accurate—including the street name, postcode, and house/building number—to avoid delays or failed deliveries.
II. Delivery Timelines
Standard Delivery: Orders typically arrive within 2–5 business days. Actual delivery times may be extended due to stock availability, public holidays, or delivery to remote areas.
Express Delivery: An express service option is available, with an estimated delivery time of 1–2 business days; an additional fee applies for this expedited service.
All stated timelines refer to business days and exclude Saturdays, Sundays, and UK public holidays.
III. Delivery Partners
We partner with the following major logistics providers to ensure the safe and timely delivery of your orders:
Royal Mail
DPD
Hermes (now known as Evri)
ParcelForce
Once your order has been dispatched, a tracking number will be provided by our system, allowing you to monitor your package’s status in real-time via the logistics provider’s official website or your account page.
IV. Delivery Fees
Delivery fees will be displayed on the checkout page and are automatically calculated based on your selected delivery method and shipping address. Fees for Standard Delivery and Express Delivery may differ.
V. Handling Delivery Issues
Neither this website nor our logistics partners shall be held liable for delays caused by adverse weather, traffic congestion, or other force majeure events; however, we will make every effort to provide support and keep you updated on the situation.
Customers are responsible for ensuring that the delivery address is correct and that someone is available to sign for the package upon arrival. If a package is returned to us or goes missing due to an incorrect address or failed delivery attempt, you may be required to pay the delivery fee again.
VI. Special Considerations
For fragile or specialized items, we recommend selecting a delivery method that includes insurance coverage or requires a signature upon receipt.
For international orders or deliveries to addresses outside the United Kingdom, please contact us separately for inquiries, as our standard delivery services may not be available for such destinations.